Merchant Processing FAQ

How long will the setup process take?

For a low to moderate risk merchant account, the average setup time is 24-72 hours after receiving all requested documentation. For high risk accounts, the underwriting process can take longer. On average the setup time is 1-2 weeks after receiving all requested documentation.

Is my business considered high risk?

Many variables are taken into consideration during the underwriting process. Business types that have elevated chargeback risks are considered “High Risk”.

High Risk industries include but are not limited to:

  • Negative Option Billing
  • Online Nutraceutical Sales
  • Adult Content/Streaming
  • CBD and Marijuana Related Products
  • Online Tech Support
  • Multi Level Marketing
  • Business Opportunity

Zen Payments has extensive experience in working with and boarding merchants in high risk industries. Click here to arrange a personal consultation. 

What is a merchant account?

A merchant account is an account that enables businesses to accept credit cards from their customers either online, in person or keyed manually.

What is PCI Compliance? Do I need to be compliant?

PCI Compliance is a set of security standards that all merchants and vendors need to meet. This ensures that customer credit card data is protected. Every merchant needs to be PCI compliant. To become compliant you need to complete a compliance questionnaire and complete any applicable scans.

We are dedicated to making sure all of our merchants are PCI compliant. If you have any questions about compliance or need help with your questionnaire, our support team is available during business hours at 801-405-9888.

What if I have less than perfect credit? Can I still qualify for an account?

While your personal credit is not a always a critical factor in obtaining a business merchant account, poor personal credit may cause underwriting to require additional documents such as company bank statements and other financial documents in order to assess the stability of your business.

What credit cards will I be able to accept?

All merchant accounts come with the ability to accept Visa, MasterCard, Discover and American Express. You can also apply to accept other forms of payment such as: PIN-Debit, e-check, fuel cards, EBT and gift cards.

Can I use a smartphone or tablet to process credit cards?

Yes. Every merchant account comes with access to a free iOS mobile application to process payments. We also have paid mobile applications for Android users and merchants with other special requirements.

Will I receive a statement?

Yes. Every month, by mail and/or email, you will receive a statement that details all your payment information for the month, including deposits into your account, your total sales volume, and the charges for the month. You can also access this information online for real-time, up-to-date information.

What is a Payment Gateway?

A Payment Gateway, otherwise known as a Virtual Terminal, provides merchants with the ability to process payments and accept credit cards securely. Merchants can key in transactions manually, send invoices, and set up recurring payments through the payment gateway. These gateways also have fraud filters to help minimize fraudulent transactions and diminish the chargeback risk to the merchant. 

Every merchant account with Zen Payments includes access to a state of the art payment gateway at no cost.

Is my information secure?

All credit card processing companies are required to secure customer’s payment information. No matter which company the merchant chooses, the payment processor must provide a high level of security for transactions. Security must meet the PCI-DSS (Payment Card Industry Data Security Standard Certification) standards.

All of the systems that Zen Payments uses are in compliance with the latest PCI standards.

Who should I contact if I need assistance?

Zen Payments Customer Support is available Monday through Friday from 8:30 am – 5:30 pm MST at 801-405-9888. You may also email us 24/7 at support@zenpayments.com.

Will accepting credit cards really boost my sales?

It has been statistically proven that offering your customers the ability to pay with credit cards can double or even triple your current sales! It has been shown that people spend more money when they use cards as opposed to cash. Credit card payments are also quicker and more efficient for both the customer and the business owner.

What is a POS system and what are the benefits?

A POS or Point-Of-Sale system offers more robust features as opposed to a conventional terminal or virtual terminal. These systems often help with inventory management, employee tracking and sales trends.

Zen Payments offers a variety of different POS systems for specific industries including:

  • Restaurants
  • Bars/Nightclubs
  • Clothing Stores
  • Convenience Stores
  • Food Trucks
  • Supermarkets
  • Vape Shops

Contact us to arrange a demo of our available POS solutions.

Is my business classified as Retail, MOTO, or E-Commerce?

Your business is classified as RETAIL if more than 80% of your credit card transactions are physically swiped/inserted. 

Your business is classified as MOTO (Mail Order/Telephone Order) if more than 20% of your orders take place by telephone or mail order with an agent manually keying in credit card payment details.

Your business is classified as E-Commerce if sales take place primarily through a Website payment form or shopping cart at a percentage above the RETAIL and MOTO thresholds.

Are there hidden fees to be aware of?

With Zen Payments, there are NO hidden fees! Your itemized fees are fully disclosed upon sign-up, and further, these fees are guaranteed for the life of your account. 

Click here if you have an existing merchant account and would like a complimentary fee evaluation to find out EXACTLY what your costs are with your current provider.

What is EMV and do I need it?

EMV (Euro Mastercard-Visa) is the name for chip-embedded cards. Since October 2015 it is mandatory that merchants be EMV compliant. If you are not EMV compliant then you are liable for any fraud that takes place.

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